Privacy Policy
We comply with PIPEDA and collect the minimum necessary information to deliver services and support.
Overview
We are committed to transparency and security. This policy explains what data we collect, how we use it, how long we keep it, and your rights under PIPEDA and other applicable laws.
Data We Collect
- Contact info (name, email, phone, address/postal code).
- Service preferences and history.
- Site usage analytics (anonymized).
How We Use Information
- Provide, schedule, and improve chimney care services.
- Communicate appointment updates and safety notices.
- Detect fraud and maintain platform security.
Retention
We retain personal information only as long as necessary for the purposes described or as required by law. Inactive accounts older than 24 months are purged or anonymized.
Sharing
We share data with service providers under strict contractual controls for payment, scheduling, and support. We may disclose information to comply with legal obligations or to protect rights, property, or safety.
Security
We use encryption in transit, limited access controls, regular security reviews, and vulnerability monitoring. If an incident occurs, we notify affected individuals as required by law.
International Transfers
Your data may be processed outside your province or Canada under comparable protections and contractual safeguards.
Your Rights
Access, correction, deletion, and portability depending on applicable laws.
Contact Our Privacy Officer
Maple Chimney Care, Attn: Privacy Officer
Phone: +1 (604) 483-1274
Business hours: Mon–Fri 9:00–17:00 PT
If we make material changes to this policy, we will update the date and notify users where required.